Zoberme si dvoch mana\u017e\u00e9rov. Ka\u017ed\u00fd m\u00e1 p\u00e4\u0165\u010dlenn\u00fd t\u00edm. Obaja mali tento kvart\u00e1l v\u00fdsledok 500. Rovnak\u00e9 \u010d\u00edslo, rovnak\u00e1 odmena, rovnak\u00e1 sp\u00e4tn\u00e1 v\u00e4zba z vedenia: “Dobr\u00e1 pr\u00e1ca.”
Jeden m\u00e1 v t\u00edme hviezdu. Petra, ktor\u00fd mak\u00e1 na 135 % a \u0165ah\u00e1 cel\u00e9 \u010d\u00edslo s\u00e1m. Zvy\u0161ok t\u00edmu kol\u00ed\u0161e; niekto na 85, niekto na 90. Mana\u017e\u00e9r to vie. Nevie v\u0161ak, \u010do s t\u00fdm. Tak\u017ee nerob\u00ed ni\u010d. Petrom sa chv\u00e1li na porad\u00e1ch a d\u00fafa, \u017ee to vyjde aj bud\u00faci kvart\u00e1l.
Druh\u00fd nem\u00e1 hviezdu. M\u00e1 p\u00e4\u0165 \u013eud\u00ed, ka\u017ed\u00fd okolo stovky. \u017diadne v\u00fdkyvy. Nudn\u00e1 tabu\u013eka. Len\u017ee ka\u017ed\u00fd v t\u00edme vie, \u010do sa od neho o\u010dak\u00e1va. Ka\u017ed\u00fd vie, kde sa zlep\u0161uje. A ke\u010f niekto zaost\u00e1va, mana\u017e\u00e9r to rie\u0161i; nie nesk\u00f4r, ale teraz.
V\u00fdsledok: 500 vs. 500. V\u00fdkon: \u00faplne in\u00fd pr\u00edbeh.
<\/p>\n\n\n\n
Ke\u010f sa pozrieme na jednotlivcov bli\u017e\u0161ie:
T\u00edm A: Peter 135, Barbora 88, Jana 90, Karol 87, Jano 100. V\u00fdkyv medzi najlep\u0161\u00edm a najhor\u0161\u00edm: 48 bodov.
T\u00edm B: Laco 101, Roman 99, Zuzka 98, Dano 97, Vlado 105. Ka\u017ed\u00fd okolo stovky. V\u00fdkyv: 8 bodov.
Obaja mana\u017e\u00e9ri dostan\u00fa rovnak\u00fa odmenu. Ale len jeden z nich skuto\u010dne riadi.
<\/p>\n\n\n\n
Ke\u010f vid\u00edm v t\u00edme ve\u013ek\u00e9 a opakuj\u00face sa rozdiely medzi \u013eu\u010fmi, ne\u010d\u00edtam to ako “m\u00e1me r\u00f4znych \u013eud\u00ed.” \u010c\u00edtam to ako “l\u00edder ich nerie\u0161i.”
\u013dudia sa menia. Zlep\u0161uj\u00fa sa, ak ich niekto vedie. Alebo stagnuj\u00fa, ak ich niekto len sleduje.<\/p>\n\n\n\n
Vysok\u00e1 volatilita v\u00fdsledkov mi hovor\u00ed jedno: l\u00edder nem\u00e1 pod kontrolou proces, len zbiera v\u00fdsledky na konci. Je v poz\u00edcii div\u00e1ka, nie hr\u00e1\u010da.
<\/p>\n\n\n\n
N\u00edzka volatilita hovor\u00ed opak: niekto denne pracuje s \u013eu\u010fmi, rie\u0161i rozdiely, nastavuje o\u010dak\u00e1vania, koriguje odch\u00fdlky sk\u00f4r, ne\u017e sa z nich stan\u00fa probl\u00e9my.
<\/p>\n\n\n\n
Deming hovoril, \u017ee v\u00e4\u010d\u0161ina probl\u00e9mov vo v\u00fdkone poch\u00e1dza zo syst\u00e9mu, nie z \u013eud\u00ed. Ke\u010f s\u00fa v\u00fdkyvy ve\u013ek\u00e9 a trval\u00e9, syst\u00e9m nefunguje. A syst\u00e9m je zodpovednos\u0165 l\u00eddra.<\/p>\n\n\n\n
Peter s jeho 135 % je dar. Je to tie\u017e pasca.
L\u00edder, ktor\u00fd m\u00e1 Petra, m\u00e1 poku\u0161enie necha\u0165 veci tak. \u010c\u00edsla vych\u00e1dzaj\u00fa, vedenie je spokojn\u00e9, pre\u010do nie\u010do meni\u0165? Len\u017ee medzit\u00fdm Barbora stagnuje na 88 a nikto jej nehovor\u00ed pre\u010do. Jana nevie, \u010di rob\u00ed dobre alebo zle, lebo sa s \u0148ou nikto nerozpr\u00e1va. A Karol si pomaly h\u013ead\u00e1 in\u00e9 miesto, lebo c\u00edti, \u017ee tu na \u0148om nez\u00e1le\u017e\u00ed.
A potom pr\u00edde de\u0148, ke\u010f Peter dostane lep\u0161iu ponuku od konkurencie. Alebo sa jednoducho rozhodne, \u017ee chce zmenu. V\u017edy sa to stane, tak\u00fdch \u013eud\u00ed si v\u017edy niekto preber\u00e1.
A l\u00edder zist\u00ed, \u017ee cel\u00fd \u010das neriadil t\u00edm. Riadil jedn\u00e9ho \u010dloveka. Zvy\u0161ok len co-existoval.<\/p>\n\n\n\n
Presta\u0148te mera\u0165 len v\u00fdsledok. Za\u010dnite sledova\u0165, ako ve\u013emi sa v\u00fdsledky va\u0161ich \u013eud\u00ed l\u00ed\u0161ia – navz\u00e1jom a v \u010dase.
Ak jeden \u010dlen t\u00edmu dlhodobo zaost\u00e1va a vy to nerie\u0161ite, nie je to jeho probl\u00e9m. Je to v\u00e1\u0161.
Ak jeden \u010dlen t\u00edmu dlhodobo vy\u010dnieva a vy na tom staviate cel\u00e9 svoje \u010d\u00edslo \u2014 nem\u00e1te t\u00edm. M\u00e1te hviezdu a \u0161tatistov.<\/p>\n\n\n\n
V\u00e1\u0161 cie\u013e ako l\u00eddra nie je ma\u0165 \u010do najlep\u0161\u00ed v\u00fdsledok tento mesiac. Je ma\u0165 \u010do najstabilnej\u0161\u00ed, najpredv\u00eddate\u013enej\u0161\u00ed a rast\u00faci v\u00fdkon ka\u017ed\u00fd mesiac. Aj ke\u010f to vyzer\u00e1 nudnej\u0161ie. Treba trpezlivos\u0165 a v\u00fddr\u017e.
<\/p>\n\n\n\n
Trpezlivos\u0165 v mana\u017emente je podcenen\u00e1 cnos\u0165.<\/p>\n\n\n\n
Zoberme si dvoch mana\u017e\u00e9rov. Ka\u017ed\u00fd m\u00e1 p\u00e4\u0165\u010dlenn\u00fd t\u00edm. Obaja mali tento kvart\u00e1l v\u00fdsledok 500. Rovnak\u00e9 \u010d\u00edslo, rovnak\u00e1 odmena, rovnak\u00e1 sp\u00e4tn\u00e1 v\u00e4zba z vedenia: “Dobr\u00e1 pr\u00e1ca.”Jeden m\u00e1 v t\u00edme hviezdu. Petra, ktor\u00fd mak\u00e1 na 135 % a \u0165ah\u00e1 cel\u00e9 \u010d\u00edslo s\u00e1m. Zvy\u0161ok t\u00edmu kol\u00ed\u0161e; niekto na 85, niekto na 90. Mana\u017e\u00e9r to vie. Nevie v\u0161ak, \u010do…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-379","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\n