{"id":1050,"date":"2026-06-26T08:16:23","date_gmt":"2026-06-26T08:16:23","guid":{"rendered":"https:\/\/www.tonymrocek.com\/?p=1050"},"modified":"2026-08-04T09:15:59","modified_gmt":"2026-08-04T09:15:59","slug":"why-many-change-programmes-fail-before-they-start","status":"publish","type":"post","link":"https:\/\/www.tonymrocek.com\/sk\/why-many-change-programmes-fail-before-they-start\/","title":{"rendered":"Pre\u010do ve\u013ea zmien vo firm\u00e1ch zlyh\u00e1 e\u0161te pred \u0161tartom"},"content":{"rendered":"

Pozrel som sa na na\u0161e projekty za posledn\u00fdch \u0161es\u0165 rokov. Nie na tie \u00faspe\u0161n\u00e9, ale tie, ktor\u00e9 z m\u00f4jho poh\u013eadu nepriniesli klientovi to, \u010do mali.<\/p>\n\n\n\n

H\u013eadal som vzorec a na\u0161iel som ho r\u00fdchlej\u0161ie, ne\u017e som \u010dakal. Projektov\u00e9 pl\u00e1ny boli v poriadku, t\u00edmy tie\u017e, aj produkt bol v poriadku. Zmena nevy\u0161la preto, \u017ee sa zmenila iba jedna vrstva.<\/p>\n\n\n\n

Bu\u010f procesy bez IT, ktor\u00e9 by ich podchytilo alebo IT bez procesov, ktor\u00e9 mu daj\u00fa zmysel. Alebo oboje, ale bez \u013eud\u00ed, ktor\u00ed to skuto\u010dne prijali.<\/p>\n\n\n\n

V\u00fdsledok bol v\u017edy podobn\u00fd: drah\u00e1 implement\u00e1cia a tich\u00fd n\u00e1vrat k star\u00fdm zvykom.<\/p>\n\n\n\n

K t\u00fdm vrstv\u00e1m:<\/p>\n\n\n\n

K\u00fapili ste ERP. Gratulujeme. Probl\u00e9m sa presunul.<\/strong><\/h4>\n\n\n\n

Firma investuje 80000 e\u00far do nov\u00e9ho n\u00e1stroja, hovoria tomu do \u201cnov\u00e9ho syst\u00e9mu\u201d. Pol roka implement\u00e1cie, konzultanti, \u0161kolenia, customiz\u00e1cia. V\u00fdsledok? Drah\u00e1 implement\u00e1cia a tich\u00fd n\u00e1vrat k star\u00fdm zvykom. A majitelia, ktor\u00ed vyhodnotili, \u017ee \"u n\u00e1s to nefunguje.\" Po roku \u013eudia robia k\u013e\u00fa\u010dov\u00e9 veci v Exceli. \"Syst\u00e9m to nevie.\" \"Je to pr\u00edli\u0161 komplikovan\u00e9.\" \"My to tak nerob\u00edme.\"<\/p>\n\n\n\n

Chyba nebola v n\u00e1stroji, ale v porad\u00ed krokov.<\/p>\n\n\n\n

ERP nie je syst\u00e9m. Je to n\u00e1stroj, ktor\u00fd v nefunk\u010dnom prostred\u00ed niektor\u00e9 veci rob\u00ed r\u00fdchlej\u0161ie, ale nefunk\u010dnos\u0165 neodstr\u00e1ni. Neskr\u00e1ti dodacie lehoty, ani nezn\u00ed\u017ei odpracovan\u00e9 hodiny \u013eud\u00ed na \u010dinnostiach bez pridanej hodnoty.<\/p>\n\n\n\n

Pred ERP mus\u00edme vedie\u0165, ak\u00e9 procesy digitalizujeme, inak digitalizujeme chaos<\/strong>. A digit\u00e1lny chaos je na konci d\u0148a ove\u013ea drah\u0161\u00ed ako anal\u00f3gov\u00fd.<\/p>\n\n\n\n

Dobr\u00e1 IT infra\u0161trukt\u00fara nasleduje po upratovan\u00ed procesov. Nie pred n\u00edm.<\/p>\n\n\n\n

Procesn\u00e1 mapa, ktor\u00fa nikto nepou\u017e\u00edva<\/strong><\/h4>\n\n\n\n

Ka\u017ed\u00e1 firma, do ktorej vst\u00fapime, m\u00e1 svoje procesy. Ve\u013ea z nich je v hlave sk\u00fasen\u00e9ho majstra, niektor\u00e9 v Exceli, ktor\u00fd nik neaktualizuje, p\u00e1r v softv\u00e9ri, ktor\u00fd nik nepou\u017e\u00edva.<\/p>\n\n\n\n

Ke\u010f sa p\u00fdtame \"Ako to u v\u00e1s funguje?\", od troch r\u00f4znych \u013eud\u00ed dostaneme tri r\u00f4zne odpovede. V\u0161etci maj\u00fa svoju pravdu, nikto nepozn\u00e1 celok.<\/p>\n\n\n\n

A to je presne miesto, kde firma str\u00e1ca peniaze. Nie vidite\u013ene, nie dramaticky naraz, ale nen\u00e1padne ka\u017ed\u00fd de\u0148. Pri odovzd\u00e1van\u00ed medzi zmenami, v schva\u013eovaniach, ktor\u00e9 \u010dakaj\u00fa na jedn\u00e9ho \u010dloveka, v kontrol\u00e1ch, ktor\u00e9 s\u00fa duplicitn\u00e9, preto\u017ee ch\u00fdba d\u00f4vera v to, \u017ee to niekto predt\u00fdm urobil spr\u00e1vne.<\/p>\n\n\n\n

Prv\u00e1 vec, ktor\u00fa rob\u00edme s ka\u017ed\u00fdm klientom: zmapujeme realitu. Nie ako by malo by\u0165, ale ako je. Zvy\u010dajne n\u00e1s to prekvap\u00ed. Klienta tie\u017e.<\/p>\n\n\n\n

Najv\u00e4\u010d\u0161\u00ed odporca zmeny vo firme nie je ten, o kom si to mysl\u00edte<\/strong><\/h4>\n\n\n\n

Ke\u010f hovor\u00edme s majite\u013emi o zmen\u00e1ch, zvy\u010dajne vieme, kto \"bude probl\u00e9m.\" Star\u00fd majster, \u010do je tu dvadsa\u0165 rokov. Ved\u00faca odbytu, ktor\u00e1 si chr\u00e1ni svoj rev\u00edr. Obchodn\u00edk, ktor\u00fd nechce CRM.<\/p>\n\n\n\n

V praxi to \u010dasto nie je ten, koho sme \u010dakali.<\/p>\n\n\n\n

Naj\u010dastej\u0161\u00ed odporca zmeny je tich\u00fd. Nes\u0165a\u017euje sa, chod\u00ed na meetingy, hovor\u00ed \u00e1no; a potom rob\u00ed \u010falej po svojom. Nie zo zlomyse\u013enosti, ale preto, \u017ee nech\u00e1pe pre\u010do. Pre\u010do pr\u00e1ve teraz, pre\u010do pr\u00e1ve takto a \u010do z toho m\u00e1 on.<\/p>\n\n\n\n

Zmena, ktor\u00e1 neodpoved\u00e1 na tieto ot\u00e1zky, sa nestretne s odporom. Stretne sa s tichou ignor\u00e1ciou a to je ove\u013ea hor\u0161ie. Odpor vid\u00edte, ignor\u00e1ciu nie.<\/p>\n\n\n\n

Psychol\u00f3gia zmeny preto nie je soft doplnok k procesnej pr\u00e1ci. Je to infra\u0161trukt\u00fara, bez ktorej procesn\u00e1 pr\u00e1ca jednoducho nepre\u017eije.<\/p>\n\n\n\n

Kde teda za\u010da\u0165?<\/strong><\/h4>\n\n\n\n

Tri vrstvy, tri r\u00f4zne typy probl\u00e9mov a predsa jeden vzorec zlyhania: zmena roben\u00e1 po \u010dastiach alebo len v niektor\u00fdch vrstv\u00e1ch.<\/p>\n\n\n\n

IT bez procesov je drah\u00e1 hra\u010dka. Procesy bez \u013eud\u00ed, ktor\u00ed ich prijm\u00fa, s\u00fa len \u010fal\u0161\u00ed dokument, ktor\u00fd nik ne\u010d\u00edta. A \u013eudia bez syst\u00e9mov, ktor\u00e9 im d\u00e1vaj\u00fa zmysel, si vytvoria vlastn\u00e9; tak\u00e9, ktor\u00e9 funguj\u00fa pre nich, nie pre firmu.<\/p>\n\n\n\n

Ot\u00e1zka, ktor\u00fa po\u010dujeme \u010dasto, je \"Kde za\u010da\u0165?\" \u00daprimn\u00e1 odpove\u010f: neviete to bez toho, aby ste sa pozreli dovn\u00fatra. Nie intuit\u00edvne, ale systematicky.<\/p>\n\n\n\n

Ve\u013ea majite\u013eov vie, \u017ee nie\u010do nefunguje. M\u00e1lokto vie \u00faplne presne kde a pre\u010do. A to je rozdiel medzi zmenou, ktor\u00e1 nie\u010do stoj\u00ed, a zmenou, ktor\u00e1 nie\u010do zmen\u00ed.<\/p>\n\n\n\n

\n\n\n\n
\"\"<\/figure>","protected":false},"excerpt":{"rendered":"

Pozrel som sa na na\u0161e projekty za posledn\u00fdch \u0161es\u0165 rokov. Nie na tie \u00faspe\u0161n\u00e9, ale tie, ktor\u00e9 z m\u00f4jho poh\u013eadu nepriniesli klientovi to, \u010do mali.\n\nH\u013eadal som vzorec a na\u0161iel som ho r\u00fdchlej\u0161ie, ne\u017e som \u010dakal. Projektov\u00e9 pl\u00e1ny boli v poriadku, t\u00edmy tie\u017e, aj produkt bol v poriadku. Zmena nevy\u0161la...<\/p>","protected":false},"author":1,"featured_media":1051,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[21],"tags":[],"class_list":["post-1050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership"],"_links":{"self":[{"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/posts\/1050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/comments?post=1050"}],"version-history":[{"count":1,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/posts\/1050\/revisions"}],"predecessor-version":[{"id":1052,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/posts\/1050\/revisions\/1052"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/media\/1051"}],"wp:attachment":[{"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/media?parent=1050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/categories?post=1050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tonymrocek.com\/sk\/wp-json\/wp\/v2\/tags?post=1050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}